Thursday, January 5, 2017

Family ChartMasters Goals for 2017

I've been evaluating things and working on personal and company goals for 2017 this week and I'm really excited about the coming year.  We have big things ahead of us.  Here are a couple of things we're going to be working on:

1. We are going to work on taking even better care of our customers.  
Family ChartMasters has been super intentional about the great customer service we give each client as we create our custom charts.  We are happy to answer questions and work back and forth until we find perfection.  That's a rare thing now, with so many modern companies doing away with customer service departments.  We are always interested in getting feedback on how we are doing and we are committed to always finding new ways to make our clients delighted.  In 2017 we are going to roll out a new streamlined Family ChartMasters website with easier navigation and better communication so that everyone can find what they need quickly and easily.  And we are going to double down on making sure our policies and practices foster the best customer service we can provide.

2. We are going to take even better care of our Family ChartMasters employees.  
I've been doing alot of reading about customer service and one of the biggest parts of taking good care of customers is taking good care of your employees.  I'm really proud of the comfortable jobs Family ChartMasters has created, working to emphasize each person's strengths for a good fit and making sure each person has the flexibility to create a healthy work/life balance.  In 2017 we are going to focus on more training, and empowering each person to perform at their very best.  We're going to focus more on employee appreciation and fostering a positive work environment.  I love the people I get to work with--we're really great friends and I'm so thankful for that.  So appreciation is really easy around here.  We're also going to be revising our employee handbook so that all of our business systems are clear and we can step in to help each other more.

3. I am going to continue learning more about effective management.
Like so many small business owners, I started out doing something I love and now spend most of my days doing more management than the actual work of the company.  With this transition comes the need for new skills and new focus.  While the key players in our company talked me out of going back to school for an MBA last year, I've been working on a self styled MBA of sorts, focusing on specifics I felt I needed to learn rather than going through a whole program.  I've been devouring business books and implementing the ideas I've learned has really helped.  I'm about 1/4 way through a list of books that I"m sure will continue to grow, so I'll be working hard on that.  If we continue to see the benefits from the next principles I learn at the rate we have been going, we'll make great strides in 2017.

4. I'm going to continue to pay it forward.
We have been blessed with so many great mentors in this market, I feel a deep desire to help others with what we have learned.  In 2016 I began working on the Genealogy Business Alliance and I think we've already seen benefits from that.  I love teaching the "Intro to Genealogy Technology" and "Genealogy Business" classes at Salt Lake Community College.  They keep me grounded in the issues people face in this market.  I'm going to continue working with the Mastermind groups I meet with.  And the business column I began writing in 2016 for the Association of Professional Genealogists Quarterly has given me a good stretch.  It has been good to be able to share some of what I have learned from our successes.

5. I am going to strive to expand our vision of what the genealogy market needs. 
I'm really proud of the new solution we brought to the market in genealogyDOTcoach last year and I'm excited to see where it will go in this coming year.  I think we've found a critical need and I hope it will continue to serve genealogists who need a bit of help from a professional.  Along with that, I'm going to continue to seek out the truth about what this market really needs and what we can do to make genealogy research easier and more attractive to newcomers.  More people need to understand the power in Family History. 

And, even with all of the planning, I'm sure the year will be full of surprises too.  I can't wait to see what is around the bend.  2017 is going to be a stand out year for Family ChartMasters.  I just know it.  

Tuesday, December 20, 2016

Family ChartMasters Holiday Hours



Family ChartMasters will be closed December 23, 2016 -January 2, 2017.  Our team has been working hard this December and we are looking forward to spending time with our families over the holidays.

If you need last minute gift ideas, Family ChartMasters' Gift Certificates are available for purchase online here, 24 hours a day, 7 days a week, and are printable from your home printer. Buy 4 Get One Free now through December 25! Save money in 2017 by ordering gift certificates now.

We hope you have a very Merry Christmas and a Happy New Year. Family ChartMasters will reopen January 3rd, rested and ready to get to work on a fabulous genealogy chart for you in 2017!

Thursday, December 15, 2016

Last Minute Gift Ideas: Family ChartMasters Genealogy Chart Gift Certificates

 Sale: Buy 4 Gift Certificates, Get One Free!
Offer valid now through December 25, 2016
Click HERE to order now 

Family ChartMasters' Gift Certificates are a fabulous last minute gift because you purchase them online and they come via email in an instant download for you to print at home, so you can purchase these even on Christmas morning if needed! Family ChartMasters gift certificates are so easy and they ensure that your family or friends get exactly what they want in a genealogy chart. Sometimes people are intimidated to create charts for others because they either don't have access to the files themselves or they aren't sure which lines to include/exclude, or they are worried that what designs their family and friends would like.  Have no fear. Gift certificates were invented for these very reasons.

If you wondering if your loved one needs a genealogy chart, the answer is yes! Click here to visit a blogpost about "10 Cool Things You Can Do With a Family ChartMasters Genealogy Chart". And for a sampling of some of our favorite charts from last year, click here

Order this thoughtful gift that saves you money and received all of the praise without the hassle and sweat. This is absolutely the best way to go for holiday gift giving! Visit our gallery here to view a larger selection of our charts, purchase your gift certificates, print them at home, and watch the smiles of the recipients as they realize the gift of love you gave them! Then turn your loved ones over to us and we happily work with them until we have designed and printed a beautiful genealogy chart for them to appreciate and enjoy.



Wednesday, December 14, 2016

5 People To Impress With A Family ChartMasters Genealogy Chart

In case you needed some ideas for who you could give a Family ChartMasters genealogy chart to this holiday season, we have our top five to get you started...
  1. Your Parents. Give a genealogy chart to your Mom and Dad to say thank you to them for giving you life.
  2. Your Siblings.  Impress them with your research! Show them you have your act together and that you know who's who in the family.
  3. Yourself. Enjoy the fruits of your labors as you see it all displayed in a beautiful custom genealogy chart.  Add photos, family quotes, flags, or any other embellishments that will make the chart unique to your family.
  4. Your Children.  Pass down your heritage. A genealogy chart visually represents who they are and who they came from.
  5. Your In-Laws. Earn brownie points when you present them with a gorgeous custom genealogy chart that represents their family.  They will finally like you!
The best reason to give a chart is that all copies of the exact chart are half off!  So do the work once and then have plenty of gifts to give at only 50% of the original price.

Click here to visit the Family ChartMasters online genealogy chart gallery for lots of chart ideas, upload your file here and we can get started on a chart for you, or give us a call at 801-872-4278. Check out our holiday deadlines here in order to get your genealogy charts in time for holiday giving!

Thursday, December 1, 2016

Happy Holidays From Family ChartMasters Genealogy Charts

Happy Holidays from the chart designers at Family ChartMasters! We love being Santa's elves and look forward to helping him deliver meaningful gifts of family history charts.  The holidays are a wonderful time to let us help you design a beautiful custom genealogy chart for you to give to your loved ones. Visit our website here to take a look at our online chart gallery or upload your genealogy file here for a free consultation.  We can design any chart you need in any size from any type of file. 

Click here to order our fill-in-the-blank genealogy charts which make great gifts as well as our Family ChartMasters gift certificates, which can be ordered here. Give us a call at 801-872-4278 or email us at info@familychartmasters.com if you have any questions. We are here to be your holiday helpers!

Thursday, November 17, 2016

Customer Spotlight: Genealogy Gifts For Holiday Giving


Last December, Family ChartMasters designed this custom decorative genealogy chart for our customer, Sally.  This bow-tie style chart highlighted her father's ancestors, showed her parents' descendants, and made a meaningful gift for her parents and siblings. Sally had donated a kidney to a sister-in-law and noted that on the chart as well. Twas the time for giving!

We are excited that Sally has returned to Family ChartMasters this year to have us create another decorative genealogy chart for her. This new chart highlights her mother's ancestors and again shows her parent's descendants, but this time with baby and adult pictures of them.  Her second chart has the same design and look as her previous chart so that she can hang them together on the wall as complementary art pieces.

Family ChartMasters would love to create a genealogy chart for you to gift to your family this holiday season. Visit our online genealogy chart gallery for lots of chart ideas, then to go familychartmasters.com to upload your file for a free consultation.

This is a busy time for us so click here to see our holiday deadlines.  We want to make sure you have your charts at your door before Christmas morning!

Wednesday, November 16, 2016

Family ChartMasters Genealogy Charts Customer Testimonials

Happy customers with beautiful charts is our number one priority here at Family ChartMasters, so we are really smiling big when these happy customers tell us how pleased they are...

 
Family ChartMasters would love to turn you into one of our happy customers too! Upload your genealogy file here, let us know what style chart you would like or if you need some chart ideas, and we will gladly get back to you with a free consultation including a size and price estimate.